You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then Stay Banaras will terminate your booking and retain any money paid to us for such booking.
A minimum deposit of 50% of the total booking amount is required at the time of online booking. The remaining 50% is due upon check-out from the property.

You may make a booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking. You can only make a booking if you are 18 years old or older. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone.

You must ensure that the name on a booking is correct at the time of booking. This cannot be changed after making the booking.

We offer certain extras when you make your booking. The room rate excludes any extras unless we expressly agree with you otherwise as part of your booking.

Extras are subject to availability and cannot be transferred to any other booking.

If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra. Extras are provided subject to these terms.

The rate for each room is as published on our website at the time of your booking, or, in the case of a telephone booking, as advised to you at the time of booking. All payments are due in full at the time of booking unless otherwise advised by Stay Banaras.

You must be able to show photo identification such as a passport or driver's license or a valid credit or debit card if you are paying by cash for a walk-in booking at Stay Banaras.

All foreign guests must provide passport identification with a valid visa at check-in (this is a legal requirement).

All domestic guests are required to provide government-issued photo identification proof with address (Voter ID, Driving License, Passport, or Masked Aadhar Card).

You can check in from 13:00 hrs. on the scheduled date of arrival. If you wish to check in earlier, you must discuss this in person with the Duty Manager. This service is subject to availability.

Money, jewelry and other valuables must be placed in the in-room safe. Management will not be responsible for any loss. You agree to be personally liable in the event that the indicated person, company or association fails to pay part or full amount of charges incurred by you.

As a policy we do not allow visitors to go to the guest rooms. This is only to ensure the safety and security of our guests. Standard Check-in / out timing as per hotel policy is 1300 / 1100 hrs. Any damage to property will attract charges. Any activities prohibited by judicial law will not be entertained - Prostitution / Drugs / etc. If you are sharing a room, you agree that your stay is with mutual consent between you and your roommate.

Maximum occupancy for rooms is clearly stated online at (Website) during the booking process.
Guests abusing these guidelines will be required to purchase another room at the published daily rate.

In addition to the maximum room occupancy, as stated online at staybaanras.com, one child under the age of 6 years old is permitted per room.

You will not leave children unattended in any rooms or public areas at any time.

You must not smoke in our hotels or interfere with our fire detection system. If you do so, we will terminate your booking without a refund and require you to leave the hotel immediately. You authorize us to charge you any costs we incur if you smoke or cause damage in our hotel including costs for specialist cleaning (to make the room fit for sale as a non-smoking environment) and the cost of the room for any time period it is unusable. You authorize us to charge this amount to the payment card used in your booking. We will send you a breakdown of these charges within 10 working days. We may refuse to accept bookings from you in future.

Cancellation policies may vary depending on the type of reservation, rate plan, or promotional offer chosen. All cancellations should be done 10 days prior to the day of Check in to be exempted from the cancellation charges. The cancellation charge is equivalent to full Refundable.
All No shows will also attract night full retention charges. No-shows and cancellations made outside the specified timeframe may be subject to a penalty charge equivalent to the full reservation amount. Refunds, if applicable, will be processed using the original payment method within a reasonable period of 5-7 days.
The hotel reserves the right to cancel the booking in case of guest misconduct, rude behavior, fraud, possession of any weapon, involvement in any unlawful activities, and any blacklisted profiles.
Room upgrades will be provided on request where possible. Cancellation Policy does not apply here. Payable amount will be the difference between rate at the time of booking and rate of the upgraded room at time of modification.

The entire booking will be charged at 100% if no cancellation or amendments are made by the final booking date.

If you need a GST Invoice, please confirm the GST number for billing, at the time of check in. The GST number once provided will not be changed after check in. Stay Banaras will not be liable or indemnify any loss that you may incur, due to failure to intimate correct GST details.

If you have any questions or complaints in relation to your booking or these terms please go to our website and click on the 'contact us' link and we will respond to you as quickly as we can, normally within 24 hours.